Grievance Redressal

Grivance Redressal

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an accessible 24/7 online platform for citizens to lodge service-related complaints. Linking all Ministries/Departments of the Government of India and States, CPGRAMS ensures role-based access. Users can easily access CPGRAMS through a mobile app downloadable from the Google Play store or integrated with UMANG.

How to Track

To track grievances, use the unique registration ID provided during submission. CPGRAMS allows appeals for unsatisfied complainants, and after closure, feedback can be provided. A ‘Poor’ rating enables an appeal, tracked with the grievance registration number.